Admin Initial Setup

Admin User Creation 2202.pdf

Create a new User

Administrators are able to create new users for admin.

Users can be given defined roles that limit their ability to make changes in admin.

This does not create a merchant user for accessing or stocking the kiosks.

Location Creation 2203.pdf

Create a New Location

Each kiosk must be assigned to a location.

A location may have multiple kiosks assigned to it.

Admin Product Creation 2202.pdf

Create and Edit Products

Before a product can be stocked in a kiosk, it must first be created in admin.

All products must have a name and a price.

Once a product is created, you can add pictures or descriptions.

Admin Staff Creation 2210 (1).docx.pdf

Create and Manage Staff

Staff accounts are used to log in and manage kiosks directly at the UI.

A staff account can have different permissions at the kiosk itself.

At least one staff account is needed to configure and stock a kiosk.

Admin Open Hours 2204 (1).pdf

Setting Kioks Open Hours

A kiosk can be assigned open hours. By default a kiosk is available 24/7, but you can specify times where the kiosk would be unavailable for transactions.

Each alert setting can be set for all kiosks on an operator account (by making change in the default tab), or individually at a kiosk by kiosk basis (by making changes in the Kiosk/Locations tab)

Configuring and Setting alerts

Email alerts are triggered by kiosks to alert the appropriate staff when servicing may be needed. The alerts can be set in Network/Kiosk Settings under these keys

MailTo Alert: This alert triggers if the kiosks has a has a hardware or software failure. This should always include support@instantrs.com but may also include a technical lead that supports the kiosk.
Mailto.Merchandising: This alert triggers when a kiosk falls below the low inventory critical threshold, and any time after that a transaction occurs.
MailTo.Notification: The alert will trigger for lower level notifcations from the kiosk. These notifications will not impact continued operations, but may require follow up (e.g. temporary power loss at the location)
MailTo.OfflineAlert: This alert will trigger if the kiosk is offline for an extended period.
MailTo.Ticket: This alert will trigger if a customer uses the customer service feedback tool on the UI. A copy of the customer message and contact will be included. A customer service rep should receive these alerts.
MailTo.Transactions: This alert will trigger for each transaction, most operator leave this blank.